Shipping policy
SHIPPING & DELIVERY POLICY
Thank you for choosing ❤️ Feminine Ocean ❤️. We are dedicated to delivering your luxury beauty selections with the utmost care and efficiency. Below are the refined terms and conditions that govern our shipping procedures.
1. Order Processing & Handling
Every order is meticulously prepared and processed within 1-3 business days. Please note that our fulfillment suite operates from Monday through Friday; orders are not dispatched or delivered on weekends or holidays.
During exclusive collection launches or high-volume periods, processing may require an additional few days. We appreciate your patience and dedication to our craftsmanship. Should a significant delay arise, our concierge team will personally notify you via email.
2. Shipping Rates & Delivery Timeframes (USA)
To ensure the pristine condition and secure transit of your items, we offer tailored standard shipping calculated dynamically at checkout based on the weight of your curated selection.
Complimentary Shipping: We are pleased to offer complimentary standard shipping on all domestic orders of $500 or more.
Standard Shipping (Orders under $500): Calculated at checkout based on package weight (Estimated delivery: 3-7 Business Days).
3. Dispatch Confirmation & Tracking
Upon the dispatch of your order, a formal Shipping Confirmation email will be sent to you, complete with your unique tracking credentials. Tracking details generally become active within 24 hours of departure.
4. Transational Care & Issues
In the rare event that your luxury pieces sustain damage during transit, please contact our dedicated client support team immediately at ❤️ shop@feminineocean.com ❤️. To assist us in resolving this swiftly, please retain all original packaging materials and damaged items for inspection.
5. Client Concierge
Our team remains at your disposal for any inquiries regarding your delivery:
Email: ❤️ shop@feminineocean.com ❤️
Inquiry Hours: ❤️ [Monday - Friday, 9 AM - 5 PM] ❤️